⭐️ EXTRA 25% OFF w/code 'BLACKOUT' + 2x NOGU REWARDS 🎉
WITH ORDERS OVER $100 USD ( $68 USD VALUE)
ON ORDERS OVER $230+ NZD
⭐️ EXTRA 25% OFF w/code 'BLACKOUT'
+ 2x NOGU REWARDS 🎉
MYSTERY GIFT BRACELET
WITH ORDERS OVER $100 USD ( $68 USD VALUE)
ON ORDERS OVER $230+ NZD
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FREQUENTLY ASKED QUESTIONS
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FAQ
QUELLE EST VOTRE POLITIQUE D'ÉCHANGE, DE RETOUR ET DE REMBOURSEMENT ?
To find out what the current free gift is, simply head to the front page of our website or app. You'll be greeted with all the exciting offers and promotions we have going on! 🎁✨
If you're browsing through our products, keep an eye out for the "Rewards" section on most product pages. There, you'll find information about our free product of the week! 🌟😊
QUELS SONT LES DÉLAIS ET LES COÛTS D'EXPÉDITION ?
Hey there! We know how much you love free stuff, so we've got a special treat for you. 🎁 If your order total reaches $100 USD (excluding taxes, shipping charges, and after discounts are applied), you'll be eligible for a free gift!
Eligibility
To qualify for a free gift, your order must have a total value of over $100 USD. Just make sure to exclude taxes, shipping charges, and any discounts that have been applied.
Visibility
We want to make sure you don't miss out on the awesome free gift! Here's where you can find it:
- Website:
- Look out for the banner on the front page of our website. It's hard to miss!
- You'll also see the free gift displayed on individual product pages. Keep an eye out!
- In your shopping cart at checkout, the free gift will magically appear once your order total hits $100 USD. How exciting!
- Mobile App:
- If you're using our NOGU mobile app, you won't see the free gift in your shopping cart. But don't worry - it will still be added to your order before we ship it out.
- You can spot the current free gift on our mobile app as a cool banner image. It's like a little surprise waiting for you!
Please note that the free gift may not be substituted or chosen on an order-by-order basis. But hey, we promise it'll be something awesome that you'll love!
If you are subscribed to the Bracelet of the Month (BOTM) club and add the required amount of Pair With items before your order ships, we've got an extra special surprise for you! 🎉 A free gift will be added to your order as a token of our appreciation. So make sure to grab those Pair With items and enjoy the bonus gift!
So go ahead and treat yourself to some amazing goodies. Happy shopping! 😊
QUELS MÉTHODES DE PAIEMENT PUIS-JE UTILISER ?
If you're excited to discover our latest and greatest products, look no further! We have a special page dedicated to showcasing all of our newest arrivals. 🎉
To explore our fabulous 'new this week' collection, simply click on the following link: New This Week Collection. It's like stepping into a treasure trove of fresh styles and trendy designs! 💎✨
But wait, there's more! 😄 If you want to be the first to know about our upcoming product drops, we've got you covered. You can sign up for SMS notifications or join our lively Facebook group page for all the insider scoop!
To receive exciting updates and alerts about new releases straight to your phone, simply opt-in for our SMS notifications. Stay in the loop with just a few taps! 📲🔔
If you prefer a more social experience, we invite you to join our vibrant Facebook group page. Connect with fellow fashion enthusiasts, engage in discussions, and gain exclusive access to sneak peeks and behind-the-scenes content. It's where style meets community! 🌟👥
So go ahead and dive into our latest arrivals through the 'new this week' collection page. And don't forget to stay connected through SMS or by joining our fabulous Facebook group page. Happy shopping and discovering! 🛍️💫
HOW DOES THE NOGU LIFETIME WARRANTY WORK?
United States & Canada
If you've purchased a NOGU product from www.nogu.studio after October 1, 2017, you're covered by our Lifetime Warranty.
Within the First Year: If your purchased item arrives damaged within the first year from the delivery date, we'll replace it for free, hassle-free.
After the First Year: For items damaged after the first year (365 days) from the delivery date, we offer replacement. There might be a flat-rate $10 USD fee to help cover postage, processing, and delivery costs. This fee is case-dependent.
To process your replacement, simply email us a picture of the damage to info@nogu.studio. In most cases, that's all we need to get started. If a return is necessary, we'll provide a pre-paid shipping label so you can return the item without any cost or visit to the post office.
Track the progress of your replacement via email updates and real-time tracking information.
Please note that the Lifetime Warranty only covers replacement availability, not return/refund eligibility. Also, for returns, authorization is only valid up to 30 days from the receipt of the item.
Outside of USA & Canada
Purchased a NOGU product from www.nogu.studio? Our Lifetime Warranty has you covered.
Within the First Year: If your purchased item is damaged within the first year (365 days) of delivery, we'll replace it. There's a flat-rate international shipping fee for this replacement.
After the First Year: For items damaged after 365 days from the delivery date, we offer replacement with a flat-rate $10 replacement fee and an international shipping fee.
These fees help us cover postage, processing, administration and delivery expenses for replacement items.
For the complete replacement policy, visit our 'return and refund policy' page.
I PURCHASED THROUGH THE APP, WILL I GET THE FREE GIFT?
WHEN DO NEW PRODUCT DROPS HAPPEN?
New products are released every few weeks, and usually only on Thursdays! 😊 We recommend you join our email mailing list, SMS list and our NOGU Insiders Facebook group to make sure you don’t miss any upcoming product drops.
Discover our latest arrivals!
If you're excited to discover our latest and greatest products, look no further! We have a special page dedicated to showcasing all of our newest arrivals. 🎉
To explore our fabulous 'new this week' collection, simply click on the following link: New This Week Collection. It's like stepping into a treasure trove of fresh styles and trendy designs! 💎✨
Be the first to know!
But wait, there's more! 😄 If you want to be the first to know about our upcoming product drops, we've got you covered. You can sign up for SMS notifications or join our lively Facebook group page for all the insider scoop!
To receive exciting updates and alerts about new releases straight to your phone, simply opt-in for our SMS notifications. Stay in the loop with just a few taps! 📲🔔
If you prefer a more social experience, we invite you to join our vibrant Facebook group page. Connect with fellow fashion enthusiasts, engage in discussions, and gain exclusive access to sneak peeks and behind-the-scenes content. It's where style meets community! 🌟👥
So go ahead and dive into our latest arrivals through the 'new this week' collection page. And don't forget to stay connected through SMS or by joining our fabulous Facebook group page. Happy shopping and discovering! 🛍️💫
HOW DO I EARN LOYALTY REWARDS POINTS AND HOW DO I REDEEM THEM?
For a full breakdown of how the NOGU rewards loyalty program works and the different ways you can earn and redeem your rewards points, please visit the NOGU Rewards Page.
HOW CAN I GET NOTIFIED FOR NEW PRODUCT DROPS?
IF A NEW PRODUCT DROP SELLS OUT, WILL IT COME BACK INTO STOCK?
THE PRODUCT I WANT IS SOLD OUT!
WHERE CAN I DOWNLOAD THE APP?
WHERE CAN I FIND RECENTLY BACK IN STOCK STYLES?
DOES NOGU HAVE ANY RECOGNIZED RETAILERS?
WHERE CAN I FIND OUT WHAT IS ON SALE/DEAL?
Check our SALE collection for the most recent deals
WHERE CAN I FIND DISCOUNT CODES?
Discount codes are also available to new users of the NOGU app!